Forum - View topicOld Video Troubleshooting
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tsob
Posts: 1 |
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My problem isn't getting the video to play, because that works fine from my computer - my issue is that the video keeps losing, for want of a better word the toolbar that allows you to pause, fullscreen etc.
I have to pause fairly frequently because I watch some videos in work (having a job that allows me to do so) and frequently when I do pause or when I don't have time to pause and have to tab out of fullscreen to answer a call I come back and the toolbar is no longer popping meaning I have to constantly restart. It's not flash crashing or anything by the looks of it because about half the time the video is continuing to play and I just can't pause it or fullscreen while the other half the video is paused and I have no way to continue it. Not sure if there's a setting I could change in flash to help with this, but just thought I'd register the complaint at the least and see if it helps. |
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awrl100
Posts: 7 |
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I have an Anime-On-Demand subscription and am unable to play Anime-On-Demand videos via Sony PlayStation3 browser; the video frame remains blank-black.
*Does anybody know if the Anime-On-Demand video is compatible with PS3 software? *Any suggestions? Do you have adblock and/or noscript Firefox extensions? Not applicable Is it a problem with a third-party video? Don't believe this is claddified as 'third-party'. Try force-reloading the page. Tried: Noeffect. What error message do you see? (if any) No error message. Are you behind a firewall or a router? Yes, but video playing through laptop indicates this unlikely to be a factor. Does the page appear to be taking forever to finish loading? Page finishes loading, busy indicator vanishes. What ads are on the page? At the very bottom of the page, after the "privacy policy" link, what is the value of the line that begins with "Ads by"? This does not appear at all at the bottom of the page as described above. Do a traceroute. Not applicable. However, video working from laptop indicates this is unlikely to be a network(routing) issue. What system do you use? PS3, UK, with latest system software updates. |
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jsevakis
Former ANN Editor in Chief
 Posts: 1684 Location: Los Angeles, CA |
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tsob that's a very strange bug. Can you PM me and let me know what browser you're using and what version of Flash? That's not normal behavior.
We will be updating our video player very shortly and ironing out some bugs that remain, and I want to make sure we've taken care of as many as we can, but in over a year I haven't seen what you're talking about. awrl100 As for PS3, I'm afraid you're out of luck. Sorry, ANN and many other video websites require a version of Flash way newer than what is in the PS3. I don't know why they stopped updating that... We'd love to support it, but Adobe actually added the entire additional programming language on which we depend in the mean time... |
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awrl100
Posts: 7 |
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Thank you jsevakis. No worries. I am blaming a perhaps slightly extortionist Adobe, and mean Sony for this one in that case. Thank you for finalising that for me. |
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Errinundra
Moderator
 Posts: 6580 Location: Melbourne, Oz |
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Hi,
I can't get episode 2 of Tiger and Bunny to play. It just sits there endlessly on the loading screen. Episode 1 is playing fine. Thanks. |
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Shiroi Hane
Encyclopedia Editor
 Posts: 7580 Location: Wales |
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I currently can't play any videos (at least not any I've tried so far) on fast.anime-on-demand.com:
It works at: animenewsnetwork.com/video/12154/ http://www.anime-on-demand.com/video/12154/ Not working at: http://fast.anime-on-demand.com/video/12154/ Clearing cookies for the anime-on-demand.com domain and logging back in makes no difference. --edit-- also, like errinundra above I can't actually play episode 2 of Tiger and Bunny at all - the player loads (when I'm on one of the working domains) but the spinny thing just spins. Last edited by Shiroi Hane on Sat Apr 09, 2011 8:25 pm; edited 3 times in total |
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cairnsy
Posts: 1 |
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Just echoing errinundra and stating that I can't get Tiger & Bunny 2 to work here in New Zealand, either. The first episode does work, however.
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jsevakis
Former ANN Editor in Chief
Posts: 1684 Location: Los Angeles, CA |
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Sorry about that. T&B 2 should be fixed now.
Shiroi Hane, I'll have to look into that issue with Fast. Thanks for bringing it to my attention. |
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Errinundra
Moderator
Posts: 6580 Location: Melbourne, Oz |
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Thanks for the prompt response.
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westrim
Posts: 4 Location: Southern California |
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I'm trying to watch Spice and Wolf before it expires, so of course I'm having video issues. The ad service seems to be to blame, but I don't have an ad blocker enabled and no error message comes up- it just does nothing. Once it played the first ad and OP, but then refused to play the next ad or otherwise move forward.
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jsevakis
Former ANN Editor in Chief
Posts: 1684 Location: Los Angeles, CA |
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Hi Westrim,
Is it any specific episode you're having troubles with, or just overall? Also, do you get the play button before it hangs, or does it just never load? As much detail as you can muster would be helpful in figuring out what's going wrong. Thanks! |
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westrim
Posts: 4 Location: Southern California |
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I assume it's every video. I specifically tried 3, 4, and 7. More details:
It loads fully (that is, to the loloed screen on a whit background) and the play button is operational, but nothing occurs. I press play, the status bar indicates the ad server is being connected to, then nothing, the play button greyscales and the video goes black. The white dots on the video load/progress bar that indicate commercial breaks also react when clicked, but to no effect aside from the status bar showing attempts to connect to adap.tv and also locking against further attempts to click them. The video remains empty except for the upper right icon leading to the video main page- no swirly 'I'm working' thing, nada. I've tried at various points deleting my cookies for the ad server and Anime News Network and logging out and logging back in. I also checked that Flash was updated and restarted Firefox twice. I hope this is helpful. I have managed to find an alternate route, Funimations Youtube channel, but I'd rather watch it here. |
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ryonomiko
 SubscriberPosts: 99 Location: Canada |
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Hello. Other month I paid for Pandora Hearts 2nd half of the series to watch. This week I've tried different times of day and it doesn't seem to matter. Video starts playing but then it's swirl swirl swirl. If I'm lucky it starts playing again, if not it just keeps doing that. I gave up after 5 minutes of it still swirling.
Mac OS10.6.6, 2.66 GHz i5 quad core, 4GB 1067 MHz DDR3 RAM, Safari 5.0.3, Flash 10.2.153. Cable modem through a broadband router (D-Link). traceroute to fms.edgecastcdn.net (68.232.32.137), 64 hops max, 52 byte packets 1 * * * 2 rd1bb-ge13-0-0-5.vc.shawcable.net (64.59.159.50) 15.353 ms 11.057 ms 27.788 ms 3 rc2bb-tge0-4-5-0.vc.shawcable.net (66.163.69.77) 8.134 ms 7.788 ms 10.251 ms 4 rc1wt-pos4-0-0.wa.shawcable.net (66.163.76.126) 22.106 ms 21.212 ms 14.413 ms 5 paix1.sea.edgecastdn.net (198.32.134.27) 12.785 ms 13.768 ms 13.870 ms 6 68.232.32.137 (68.232.32.137) 15.171 ms 23.116 ms 13.080 ms ISP's speedtest: Ping 35ms, DL 19.34Mbps, UL 0.67 Mbps I tried on my Macbook Pro (i5 dual core, 8MB ram) with Windows 7 installed with FF3.6 and latest Flash, same cable modem (wirelessly connected to router) and same result (swirl swirl). Been trying to watch ep18-21 this week. The Flash firewall link in the list of things to check goes to an Adobe page that says doesn't exist. |
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BigByteSlim
 Posts: 6 Location: Sydney, Australia |
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I'm in the premium sub beta for ANN AU. Just tried watching the first ep of C.
The streaming works fine but the 720p stream is missing subs (even the button to enable/disable them is missing). 480p is fine though. |
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jsevakis
Former ANN Editor in Chief
Posts: 1684 Location: Los Angeles, CA |
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Yep, looks like the wrong version got uploaded. Sorry, fixing right now, should be updated in a few minutes. |
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