FAQ

What ANN is not:

• A television network or station;
• A dubbing / voice recording studio;
• An animation company;
• A licensing or distribution company;
• A manufacturer or distributor of merchandise;
• For sale.

Isn't this a bit harsh?
Perhaps, but we're tired of getting PRs for toilets, accounting firm management changes and World War 2 museums.

But we offer an opt-out!
Clicking that link might opt us out of all your press releases, including your relevant ones. It would be the same as blacklisting you, without giving you the warning. Showing you this warning is actually less harsh than clicking your opt-out.

Search your spamfolder & inbox for e-mail from [email protected] or [email protected].

If you are using any sort of white list, please make sure that your e-mail account is set up to accept e-mails from [email protected] and [email protected].

If you are using a mail service that bounces the e-mail back to the sender and asks them to confirm that it is not spam, we will not do that. These services usually allow you to add the e-mail address to a white-list before hand.

Once you have checked all of the above, you can have the server re-send you your activation code by going here.

It should be instant, but sometimes e-mail is slow, give it a couple hours (the slowness is usually not because of our server).

If you still don't get your activation code, then and ONLY then, e-mail us at [email protected] make sure that:
1) Your e-mail is sent from the e-mail address you submitted to ANN;
2) You include your user name;
3) Do not send us your password;
4) The subject of your e-mail must be "activation code".

While we don't believe in geographic discrimination, we also don't believe in spending a fortune on shipping and trying to figure out custom laws in order to get you your prize so that's why we only ship to the USA and Canada.

Miscellaneous

Wait, I can link to you, but you won't link to me??
Yes, we know it sounds a little conceited of us, but that's how it is. To be fair, we don't expect you to link to us, but we're honored if you do decide that you'd like to link to our site despite the fact that we won't be returning the favor. Please don't link to us if you're only doing it because you hope to get something in return; link to us because you feel that you want more people to know about Anime News Network.

On a related note, allow us to point out that your video was probably automatically removed by a technology called video-fingerprinting. By this semi-automated process, YouTube removes videos that it believes infringe on copyrights without waiting for complaints from copyright holders. So it's quite possible that no anime company was involved in the removal of your video.

Sadly, this process can affect videos that are legitimate "fair-use." Even more sadly, the employees at the anime companies are too busy to bother reading all the e-mails they get about videos (the vast majority of are from morons that don't understand that "I wasn't making money" doesn't make it okay) so you can e-mail them to your hearts content, but they probably won't answer (not because they're fan-hating assholes, but because they don't have the time).

If you believe your video is legitimate fair-use (full episodes are never fair use, significant episode clips are rarely fair use, AMVs are almost never fair use of the music) try posting it again and include in the description why you feel it is fair use. If you're lucky, YouTube will take this into consideration (some videos are deleted automatically, others are looked at by a human employee at YouTube after the fingerprinting process identifies them) and not delete your video. You really should read up on "fair use" before you make any claims that your video is fair use though. And by "read-up," we mean read professional, expert explanations, not your friend's blog.

The one exception to this rule is that we will give out the Public Relations / Press Relations (PR) contact information for a company provided we have it readily available. Generally you can find this information on your own though, so please don't be lazy.

Can you put me in contact with [insert actor, company or any person in the Anime industry]? I'm an old acquaintance of theirs.
The answer is still no.

Can you put me in contact with [insert actor, company or any person in the Anime industry]? They worked on one of your projects.
Just to be clear, our encyclopedia carries information about a myriad of projects (anime,manga, etc...) most of which (99.9%) Anime News Network is not, and never was, involved with. It is not a list of our projects. So if the person actually worked for ANN, please see this answer, but if they are one of the 67023+ people listed in the encyclopedia, they probably didn't work for us and therefore the previous two answers apply.

Okay, I understand, you can't or won't put me in contact with them, but I really want/need to contact this person. Can you offer any suggestions on how to proceed?
Depending on who you're trying to contact, they might have a fanclub, official webpage, or e-mail address listed in their encyclopedia entry. If not, try looking for the latest production they worked on and contacting the production company, they might be able and willing to forward your e-mail. Just a note, if you're contacting someone in Japan, it's highly recommended that at least your intro be in Japanese. Even if your intended recipient understands English, the person you ask to forward your e-mail might not. For your benefit, here's a quick intro you can prepend to any e-mail you send to Japan (replaces the blanks by the name of the person you are trying to contact):

ご担当者様へ

お世話になっております。

本社は____様にご連絡を取りたがっています。お手数ですが、このメールを____様へ転送して頂けないでしょうか?

宜しくお願いします。

To whom it may concern/the person in charge:

Thank you for your time.

We are trying to contact _____. If it isn't too much trouble, could you forward this e-mail to ____?

Thank you very much.

• Amazon Prime
• crunchyroll
• HiDive
• Apple iTunes
• hulu
• Netflix