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Ghost in the Shell 2 Subtitle / CC issues

The Ghost in the Shell 2: Innocence DVD released on December 28th by DreamWorks appears to lack a proper English subtitle track. A closed captioning style (for the hearing impaired) subtitle track does exist, where character names appear before their lines, and sound effects are also included. DreamWorks has not yet responded to our inquiries regarding this DVD, however DVD Talk did receive the following e-mail from DreamWorks / Universal Studios:

Thank you for contacting us. Universal Studios Home Entertainment and DreamWorks Home Entertainment strive to provide the highest standard of product and customer care.

The 'Ghost in the Shell 2: Innocence' DVD contains two English captions/subtitle tracks. The first translates the Japanese dialogue, which is heard on the main audio track. The second track is a transcription of the optional audio commentary by Director Mamoru Oshii and Animation Director Toshihko Nishikubo.

Our DVD products are captioned in English using Subtitles for the Hearing Impaired, (SDH). This ensures compatibility with all DVD players and TVs. Many older model DVD players are unable to output the Closed Captioning signal, and the majority of TVs manufactured before 1994 did not have Closed Captioning decoders built-in.

We appreciate your patronage and hope that you will continue to enjoy DreamWorks and Universal products.

Sincerely,
Universal Studios Home Entertainment