Forum - View topicNEWS: ADV Relocates Downloads, Outsources Online Orders
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joshuafer
 Posts: 262 |
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So fulfillment means that instead of shipping it from an ADV warehouse. rightstuf ships it from their warehouse ? So adv does not have to deal with shipping and storage, since rightstuf will do it ?
Last edited by joshuafer on Thu May 08, 2008 11:04 pm; edited 1 time in total |
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Mohawk52
 Posts: 8202 Location: England, UK |
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If it's like our UK situation, ADV will have all their pressings sent wholesale to RightStuf for packaging and distribution to bricks and mortar shops, or direct to customers via online. No more ordering directly from ADV. Sadly this must also mean yet another amputation of a tentacle at ADV with more people looking for work.
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jsevakis
Former ANN Editor in Chief
 Posts: 1685 Location: Los Angeles, CA |
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It's not completely clear from the article (but it is implied; no retailer orders through an online shop), but I'm pretty sure it's just direct-to-consumer fulfillment. Definitely something Right Stuf excels at.
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Faceman
 Posts: 300 Location: Boston |
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In terms of cost and personnel staffing, it's probably a lot cheaper to have Right Stuf ship out ADV's products, then to have them retain their own staff and storage for it, nevermind the logistics behind organizing it.
It also means more business for RightStuf, which is great for them, as they're one of my favorite retailers. 
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joelgundam00
 Posts: 153 Location: Western NY |
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If it's the same as Funimation's Zstore, then all TRSI is doing is managing is their online store. |
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enurtsol
 Posts: 14888 |
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I guess this definitely means the end of the ADV website sales (y'know, the scratched out barcodes, not for resale) that are often cheaper than even Rightstuf (obviously, ADV just wanted to get rid of those returned to them by the stores).
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AnimeCornerStore
Accredited Retailer
 Posts: 119 Location: Winchester, VA USA |
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That's correct, ADV is just offloading the inventory and shipping overhead for their direct B to C online orders to Stuf. Most of that is older stuff they are trying to liquidate like single DVD's that have already been made into boxed sets and such. All retailer fulfillment will continue to be filled by ADV directly. Filling all those tiny direct to customer orders is a lot of overhead for them, and they are looking to cut costs anywhere they can. I was talking to one of the VP's down at ADV yesterday and we briefly hit on that topic. They can stick their over stock and liquidation inventory out at Stuf's warehouse and pay them a small fulfillment fee per order. One company is trying to cut costs, and the other is looking to increase shipment volumes any way they can, so it's a good match.
Hmmmmmm....... I'd better keep my mouth shut or Shawne will send the Brut Squad after me......  LOL!
Bob (aka Robert) The Anime Corner Store |
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Vulcannis
Posts: 41 |
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Really? The one order I've received from them (I have 3 on pre-order at the moment) was a pain in the neck. I pay them for shipping, then when I go to the post office to pick it up I have to pay again. I'm in Canada, not Lithuania or something. If I'm going to be paying above and beyond what they charge for shipping, it better be shipped to my door (or duty, which sucks but isn't their fault.) Combined with the rather poor response from their customer support, the only stuff I'll ever buy directly from RightStuf anymore are my absolute favourite items, like Emma and Aria. |
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TJ_Kat
Posts: 420 Location: Saskatoon, Canada |
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So does this mean RightStuf will be handling ADV's product related customer support from now on too? That would be nice since I'm starting to get a little fed up by the complete lack of a response to the last couple of support emails I sent to ADV.
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Sakura Shinguji
Posts: 197 |
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Just curious: when you're paying "again" at the post office, what exactly are you paying? Customs fees? More shipping fees for the post office? Or something else? Whatever the case, I'd actually suggest e-mailing Shawne Kleckner (TRSI president) directly at [darklord (at) rightstuf (dot) com] about your customer service issues and your extra fees, which you might be paying unnecessarily depending on which entity is charging you. Though there are the occasional hiccups in the customer service department, Shawne himself is always very receptive to comments and concerns and does go out of his way to rectify problems that folks may have (within reason, of course). And yes, he does check his e-mail regularly and frequently. |
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PlatinumHawke
Posts: 204 |
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You're paying the Canadian government at the post office, not RightStuf. Every new item that comes into the country has to have duties paid on it when you receive it. |
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doc-watson42
Encyclopedia Editor
 Posts: 1709 |
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It depends in part where in Canada Vulcannis is—see this Anime on DVD thread.
I agree wholeheartedly. Both he and Rich Harms (TRSI's CTO) are regulars on Anime on DVD's Retail forum, and do their very best to solve any problems about which members post. As for the switch, while TRSI will (mostly) not offer prices quite as low as some of those from ADV's holiday sales, OTOH the products will not have their UPCs defaced, there will be shipping confirmation E-mail messages with the package tracking numbers included as well as more shipping options, and the average level of customer service will vastly improve. |
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bglassbrook
 Posts: 1243 Location: Gaithersburg, MD |
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Hooray for no more defaced boxes!!! No more dreading the day I get the volume when the person running the drill press sneezed. Also glad I went ahead and hit TRSI's last sale rather than counting on ADV's waning discount sales, they will be missed. |
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Richard J.
 Posts: 3367 Location: Sic Semper Tyrannis. |
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 (I'm in the market for a Lucky Star Volume 1 with art box anyway.)
I do hope this isn't another sign that ADV's in trouble though. It seems like every time you turn around, something is going wrong with them. |
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doc-watson42
Encyclopedia Editor
Posts: 1709 |
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I forgot to mention—TRSI was also responsible for SoftCel Pictures' on-line fulfillment, after the latter was revived.
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