Forum - View topicKeep getting the 500 internal server error message
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ab2143
Posts: 762 |
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The website's been really slow today and I keep getting the '500 internal server error' message. Please fix ASAP (if possible)
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yuna49
 Posts: 3804 |
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This has been true for the past week now. I've given up in disgust on a number of occasions.
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killjoy_the
 Posts: 2496 |
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This has been happening to me too, but only in the forums. Don't notice it browsing any other portion of the site
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SenpaiDuckie
ANN Community Manager
 Posts: 531 Location: PH |
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Hello everyone!
I messaged our awesome chief in charge of this!  Please be patient for the update and/or message from him.
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Dan42
Chief Encyclopedist
 Posts: 3794 Location: Montreal |
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I can confirm an increase in 503 errors in the last week. Haven't found the cause yet.
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ab2143
Posts: 762 |
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Thank you! |
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Gina Szanboti
Posts: 11638 |
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Chiming in to say it's not just the forums for me. Lots of error messages, but also just long wait times that don't always end in an error page. It used to just be in the early hours, like 3-6 am PST, but it's expanded to general sludge at any hour, fwiw.
Always around the holidays, eh? Hope yours were somewhat restful before having to tackle a problem like this! At least things are still generally functional, even if we have to wait for it, so I can be patient (took me this long to even decide to see if it was on anyone's radar). Thanks! |
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ab2143
Posts: 762 |
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I understand that not everyone will be available during the holidays but it’s just frustrating constantly seeing the error message
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killjoy_the
Posts: 2496 |
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One thing I can report is that while browsing on my phone on another network during the holidays, I've gotten zero errors
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omiya
 Posts: 1859 Location: Adelaide, South Australia |
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Unfortunately "500" errors are not "unexpected" here:
Tracing the path to animenewsnetwork.com (104.23.132.4) on TCP port 80 (http), 30 hops max 1 10.1.1.1 0.763 ms 0.579 ms 0.774 ms 2 10.20.21.38 5.447 ms 4.657 ms 4.793 ms 3 adl-adc-lon-crt1-be-100.tpgi.com.au (203.219.199.1) 5.472 ms 5.644 ms 4.992 ms 4 adl-apt-pir-crt1-be10.tpgi.com.au (203.219.107.17) 4.898 ms 5.002 ms 5.334 ms 5 203-219-182-5.static.tpgi.com.au (203.219.182.5) 5.553 ms 5.386 ms 5.387 ms 6 172.69.162.32 5.541 ms 5.731 ms 5.618 ms 7 104.23.132.4 [open] 4.853 ms 5.339 ms 5.307 ms |
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Dan42
Chief Encyclopedist
Posts: 3794 Location: Montreal |
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Finally, finally, this is fixed.
The site has been mostly error-free for the past 7 hours. That was one of the hardest bugs I've ever had to fix. 
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Gina Szanboti
Posts: 11638 |
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I've only gotten one error page today, so thanks for your efforts!
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SenpaiDuckie
ANN Community Manager
Posts: 531 Location: PH |
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Thank you for your hard work @Dan42!
Don't forget to take a breather and treat yourself something good! 
お疲れ様でした！！ |
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Spastic Minnow
 Bargain HunterExempt from Grammar Rules  Posts: 4638 Location: Gainesville, FL |
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Back again
I've been having them for a month. fast server on Firefox (PC) and Edge (Laptop) It helped to delete cookies, but didn't completely take care of the problems. |
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Tempest
 I Run this place.ANN Publisher  Posts: 10468 Location: Do not message me for support. |
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They've been a bit worse that usual today. We think we know the cause (The Yandex Bot is spidering the site pretty heavily, we think that's the cause).
Yandex ignores Robots.txt and has its own "webmaster tools" that you need to register for in order to tell it's bot to chill out. I think Dan is doing that right now. -t |
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