Forum - View topicHow often does your TRSI order get damaged?
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manicli
 Posts: 186 Location: Toronto, Canada |
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I've received 4 orders from TRSI this year and all of them had atleast one DVD case broken. Now I live in Canada so I don't know if this is common or not. How often does your TRSI order come damaged?
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Saffire
 Posts: 1256 Location: Iowa, USA |
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I've never had a TRSI shipment arrive damaged in the three years I've been buying from them. They make a point of packing everything securely. But since you live in Canada, it's probably because your packages are being raided by customs before they arrive at your door.
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Sailor S
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Never, unless you count things like the DVD holder part of the case being broken. But I just view that as something that could have happened at any time from it leaving the factory to when it arrived at my PO box. The cases themselves and more importantly the discs, have never shown any damage from shipping.
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Sheleigha
 Posts: 1674 |
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Just once, the top of my Inuyasha boxset got a little smooshed on the top. But that didn't bug me, as they are always good with packing things and looked like it was just one of those times it got squished by some other box in shipping.
Now, I've heard ALOT of story of Canadian packages, no matter where they were from, get wreaked by customs. They don't treat alot of stuff with respect there, apparently. I've seen some strange damage, as if someone thought it was a GOOD idea to stick a heavy box onto a small, light bubble mailer :/ |
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Furudanuki
 Posts: 1874 |
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I've been ordering from TRSI for years and in all that time I have only had to return 2 DVDs due to damage incurred during shipping. In both instances the disks were scratched because they had come off of the spindle and had been rattling around loose in the case, which is something that could have happened anywhere between the factory and my mailbox. Given the number of damaged shipments you cite, i'd be inclined to lay the blame at the feet of Canadian Customs.
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Alan45
 Village Elder Posts: 10055 Location: Virginia |
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If there is damage to the DVD case and no obvious damage to the TRSI box it came in it is probably from the factory. In the past I have had a DVD case crushed on one corner with no damage to the cardboard sleeve that surrounded it. I figure the damage was done before the DVD was put into the case.
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Blood-
Bargain Hunter Posts: 24369 |
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50+ packages (usually with several items per package) over almost 3.5 years -> never had a broken item of any description (and, of course, I'm in Canada).
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varmintx
 Posts: 1243 Location: Covington, KY |
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Ordering for years, never had a problem. I think TRSI has the best packaging of any online retailer and I've pretty much shopped with them all.
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st_owly
 Posts: 5234 Location: Edinburgh, Scotland |
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I've only ever had one order with them, and it made it across the pond absolutely fine. They packed it amazingly well, far better than any other online (anime or not) retailer I've used.
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Brand
 Posts: 1029 |
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I've been ordering from them for for about 6 years and never had a problem. You have either been really unlucky or your customs guys are man handlers.
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One-Eye
 Posts: 2267 |
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Never had anything broken, a few bruised boxes but everything intact. I wish amazon packed their stuff as good as RightStuf as they love throwing my DVDs into those manila bubble envelopes so they get stomped on by UPS and USPS. Drives me crazy.
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Altacia
Posts: 286 |
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Only once but, It was one of the Bargain Bin items which I assume one has to allow to have some damage.
It was a DVD case, Whole side was broken somehow but the discs inside were fine. Nothing else in the UPS box was damaged either. |
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OldCharlieStoletheHandle
 Posts: 1288 Location: Mastic Beach, NY |
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I've been ordering from them since 2004 and don't recall any problems other than the odd "floater" now and again, none of which were actually damaged.
Sorry to hear you're having problems. Maybe customs in your area hired those apes from the old luggage commercial. 
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Veers
 Posts: 1197 Location: Texas |
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When I ordered Eden of the East, the disc case had a slash in the plastic on the cover but other than that I can't think of anything in 4 years of ordering from them ever arriving in less than excellent condition. TRSI packages their stuff very well.
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manicli
Posts: 186 Location: Toronto, Canada |
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I think I just have really bad luck, one case in my last order came so damaged, it was actually cracked in half....... But yeah I have half a dozen broken dvd cases on my shelf that came damaged. @Blood- consider yourself lucky.... real lucky. I think my delivery guy just hates me 
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