News

Escaflowne Disc Replacement Scheme

Anime Limited has announced the following concerning its upcoming release of Vision of Escaflowne:

Last night at about 11PM at night we were alerted by a customer who bought an advanced copy Escaflowne Ultimate Edition of an issue on Disc 3, Episode 9 where subtitles are rendered smaller and on the left centre of screen... The subtitles were rendered in SD instead of HD. The disc plays fine barring this but we'll be running a replacement scheme post-haste as a blu-ray standard edition is being queued up for early February.

A full Quality Control (QC) check was run on the discs from authoring and nothing came up during that process... It was not on the QC discs. Given tight turnarounds at this time* of year a manual check of each final disc from replication before print is not always possible.

Please accept all of our deepest apologies for anyone whose viewing experience is impacted while we get this sorted out.

Anyone who purchased the Ultimate Edition of Escaflowne will be eligible for a replacement.

Customers who purchased their copy from the online store at alltheanime.com do not need to do anything - replacements discs will be sent as soon as they are available. 'You only need to email us if the address we shipped the product to is different from where you need your replacement disc sent.'

For other customers:

If you send us a photo of your disc and a screengrab of your receipt, order confirmation from one of the many online retailers stocking Escaflowne Ultimate Edition on BD or failing that a photo of your email address on a sheet of paper next to your copy, we can send out replacement disc.

Email your details to the following address: [email protected]

Please include the following in your email -

Proof of purchase: A receipt or order confirmation (a screenshot if ordered online).

Photo of the disc in question

Address you'll need the disc sent to. (Anime Limited adds, 'If the address changes before we send the disc out, don't worry – we'll send out an email nearer the time before the first wave of discs go out.')

Our team will get back to people as soon as possible afterwards, but right now the first wave of replies will come as a date for discs is confirmed (don't worry – you will get an auto-reply from the email address confirming receipt of your message in the meantime).

We will be sending replacements out via the Royal Mail in monthly batches. We'll be sending the replacement disc on their own – i.e. in envelopes or plastic casing. All on-disc content will be identical barring the fixed Episode 9.

We're working on the fix now and to make sure we can do it in the most effective manner we need to match this up with our blu-ray standard edition release, scheduled now for early February 2017. This means you'll see replacement discs before then and we'll be in contact via the replacement email address in late December with an update for folks in the first wave of replacements.'

On why the release of Escaflowne can't be delayed and fixed before it goes on sale: 'Unfortunately most stock is already with retailers ready to go out and fulfilment may even be starting in some cases so it's too late to recall stock now. Also replacing the disc inside all stock unnecessarily risks damage to the package.'

On deadlines for requesting replacements: 'We'll keep fulfilling these discs until end of 2017 earliest so don't worry – there's no rush if it's not impacting your enjoyment of the show just now.'

Any other queries on this issue should be emailed to the [email protected]