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Escaflowne DVD response
posted on by Christopher Macdonald
Bandai Entertainment has responded regarding the issues with some copies of the Escaflowne movie DVD
Bandai Statement:
With the release of the Escaflowne - Ultimate Edition 3 disc set and the standard edition this past Tuesday - We have received a number of complaints regarding the "feature" disc of this release. Further investigation revealed that a small batch of the "feature" disc were defective during the replication process. If you have a copy that freezes when played at the 12th Chapter point - please contact our customer service department at [email protected] for a replacement. The support team will send you an authorization number and instructions on how to return their defective product.
Please note that we will only be issuing replacements to those that have purchased the DVD in Canada/United States and are currently residing in Canada/United States.
Please mail ONLY the first disc/ "feature" to our customer service department at the address below. Bandai Entertainment will then send out a replacement disc as soon as they are made available to us. We will be receiving replacement discs in approximately 2 weeks. Replacements should be issued soon after. (Please NOTE - KEEP the DVD case/the feature disc was held in - we will only be sending out the disc itself in terms of replacement).
With the release of the Escaflowne - Ultimate Edition 3 disc set and the standard edition this past Tuesday - We have received a number of complaints regarding the "feature" disc of this release. Further investigation revealed that a small batch of the "feature" disc were defective during the replication process. If you have a copy that freezes when played at the 12th Chapter point - please contact our customer service department at [email protected] for a replacement. The support team will send you an authorization number and instructions on how to return their defective product.
Please note that we will only be issuing replacements to those that have purchased the DVD in Canada/United States and are currently residing in Canada/United States.
Please mail ONLY the first disc/ "feature" to our customer service department at the address below. Bandai Entertainment will then send out a replacement disc as soon as they are made available to us. We will be receiving replacement discs in approximately 2 weeks. Replacements should be issued soon after. (Please NOTE - KEEP the DVD case/the feature disc was held in - we will only be sending out the disc itself in terms of replacement).
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