Forum - View topicANN Flash Detection
|
|
| Author | Message | ||
|---|---|---|---|
takuhii
 Posts: 36 Location: Milton Keynes, UK |
|
||
|
I went to view some trailers on the ANN site and it told me I need Flash Player 9 or higher. I have flash player 10.
Any ideas? |
|||
|
|||
Tempest
 I Run this place.ANN Publisher  Posts: 10474 Location: Do not message me for support. |
|
||
|
The usual question:
what browser version and operating system? Any privacy software or anything we should know of? |
|||
|
|||
|
takuhii
Posts: 36 Location: Milton Keynes, UK |
|
||
|
Sorry, forgot the obivous details...
I am using IE7 on Win XP SP3, going through a proxy on a corporate LAN. Also using Symantec Corporate AntiVirus, I think the firewall is hardware orientated. Have never had any problems with flash detection on other websites before though.. Any more info needed. |
|||
|
|||
|
abunai
Old Regular
 Posts: 5463 Location: 露命 |
|
||
|
I understand that Flash player version detection errors are somewhat commonplace, and may result from a number of different issues. According to Adobe, the most likely cause is a partially failed installation at some point during the upgrade process. The recommended fix is to completely uninstall the Flash player, and reinstall the latest version.
Since this is a fairly easy fix, if it works, I recommend you try this. Unless you're on a very slow connection, it shouldn't take very long. - abunai |
|||
|
|||
|
Shiroi Hane
Encyclopedia Editor
 Posts: 7585 Location: Wales |
|
||
|
If it is a corporate desktop they may not have that luxury.. we certaintly can't readily uninstall software on our machines (installing stuff seems to be simpler, as I've seen viruses install themselves easily enough in places I can't access to remove them)
|
|||
|
|||
|
theknight
Posts: 26 |
|
||
|
I tried reinstalling flash player but it still doesent work. I run on IE7
with windows xp media center edition with sp3 no software that would cause any problems.I don't know but would my computer specs be the problem? Its a laptop with genuine intel(R)CPU with 1.60Ghz and 1.99GB of ram. |
|||
|
|||
|
takuhii
Posts: 36 Location: Milton Keynes, UK |
|
||
I think it may be down to the actual flash detection, It may be set to 9 and nothing else. But the error wording is wrong. I'll try reinstalling tonight and see if it helps... |
|||
|
|||
|
Shiroi Hane
Encyclopedia Editor
Posts: 7585 Location: Wales |
|
||
|
Works OK on this machine in Chrome and Firefox 2.00.18. It crashed IE8 twice, but then that's one of the reasons I've been using Chrome a lot lately and I did get 5 seconds of video so that doesn't necessarily mean anything.
I don't think my my other machine currently has flash installed and the specific error I receive is "ANN Video Player requires Flash Player 9.0.115.0 or higher." Installing Flash hasn't made any difference however. That machine is running 2003 server and I have IE 7.0.5730.13 installed. No firewalls or other security software other than what comes with windows and the browser. I am not running in Enhanced Security mode and Youtube videos play OK. I am getting jscript errors: 
(the video I picked at random for testing is animenewsnetwork.com/video/439/ ) --edit-- and it works OK in chrome on that same machine now I have it installed. |
|||
|
|||
|
Tempest
I Run this place. ANN Publisher Posts: 10474 Location: Do not message me for support. |
|
||
I've isolated the problem to IE. I have Flash 10.0 R12.36 (reported ,a href="http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507">here)and the videos work fine in FF 3.04, Safari 3.2 and Chrome 0.4.154.29. But in IE6 I get the same problem you report in IE7. No firewall or anti-virus active at time of testing. Further tests: 1) Removed adobe flash players via control panel 2) followed up with http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157 3) Installed Flashplayer from here: http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash&P2_Platform=Win32&P3_Browser=MSIE 3b) Confirmed flash version: http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507 4) Problem persists 5) remved fashplayer: http://fpdownload.macromedia.com/get/flashplayer/current/uninstall_flash_player.exe 6) Installed Flash V9,0,124,0 here: http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14266 7) Tried animenewsnetwork.com/video/427/ no work... 8) Tried installing IE8 Beta 2 from http://www.microsoft.com/windows/internet-explorer/beta/default.aspx (rebooted) 9) Works with IE8, but that's a beta, so it's not a solution. 10) Confirmed problem also exists on Vista with IE7 and Flash V9,0,124,0 Last edited by Tempest on Mon Dec 08, 2008 12:25 pm; edited 1 time in total |
|||
|
|||
|
takuhii
Posts: 36 Location: Milton Keynes, UK |
|
||
|
reinstalling hasn't helped
|
|||
|
|||
|
Dan42
Chief Encyclopedist
 Posts: 3794 Location: Montreal |
|
||
|
It's fixed now. Sorry for all the trouble. It was just a typo in the javascript; Firefox was ok while IE barfed on it
|
|||
|
|||
DerekTheRed
 Posts: 3544 Location: ::Points to hand:: |
|
||
|
Just more evidence of Firefox's superiority.
|
|||
|
|||
 |
All times are GMT - 5 Hours |
|
|
|
Powered by phpBB © 2001, 2005 phpBB Group