Forum - View topicTrouble Subscribing
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CandisWhite
Posts: 282 |
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I'm not able to subscribe. If I try to go through PayPal, it requires me to link a card to my account, which already has been done. If I re-type my information anyway, it still reads as an error. If I go back and start again, by clicking the "not on PayPal, use credit card" link, I am told that I need to use PayPal and am taken to a PayPal sign-up sheet. I've tried with the "1 Year-$30" button several times, and the "6 months- $16" button once; Both gave me the same response. I have tried accessing the subscriber page both through the green link and by going to the menu's "Subscribe" option. Nothing works. Please help. Thank you!
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Tempest
 I Run this place.ANN Publisher  Posts: 10461 Location: Do not message me for support. |
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Hi CandisWhite, First off, thank you very much for trying to subscribe. I hate when tech support do this to me (shift the blame), but this seems like a PayPal problem. I think you should contact them, hopefully they will reply. Alternatively, since you do have a PayPal account (so this isn't a typical "I don't want to use PayPal" issue, if you send me a PM, I can send you information for sending us a payment directly over PayPal and I'll manually set up your subscription. -Chris |
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macplus
 SubscriberPosts: 1 |
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Like CandisWhite, I'm also having trouble subscribing, but for a slightly different reason.
When I click the "1 Year - $30" button, the page tries to send me to PayPal and ... nothing happens. After 5 minutes or so, the connection attempt times out. I thought it may be due to holiday shopping traffic, but I've tried three days in a row, with the same results. I even tried different browsers, but once again, the same results. Edit: Hurrah! Yesterday the PayPal link worked and I was finally able to subscribe. |
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CandisWhite
Posts: 282 |
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I am trying to subscribe and PayPal is not accepting my "form of payment". I believe this is because the link is set up, technically, as a recurring payment, which is how it's listed on the PayPal checkout. I use a credit card gift card, which doesn't authorize recurring payments. I was hoping that I could do what I did last time (Dec. 24 2017) and send $30 US through PayPal to ANN's PayPal account (PayPal still has the "address" listed in my history; It even has an option to repeat the transaction). I would simply send the $30 with a note describing what I am sending it for (full year subscription). If I could do this, that would be fantastic. And, since I will never have a regular credit card, if I could do this every year, going forward, that would also be great. Thank you for your time and concern.
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Tempest
I Run this place. ANN Publisher Posts: 10461 Location: Do not message me for support. |
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Go ahead and do that, then send me a PM and I'll extend your subscription manually.
Give me a day or two to do it though, I'll be offline a lot this weekend. |
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CandisWhite
Posts: 282 |
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Oh, wow. I'm religious in checking for 2 weeks, then write it off and stop looking. I will do this as soon as I can. |
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AManOfCharacter
Posts: 12 |
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How do I unsubscribe? I cannot find any option anywhere to do so.
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Tempest
I Run this place. ANN Publisher Posts: 10461 Location: Do not message me for support. |
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Sorry, I completely missed this question! I assume you've noticed by now, your subscription did not renew when it was finished. Our subscriptions do not auto-renew. |
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