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einhorn303
Joined: 20 Nov 2006
Posts: 1180
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 Posted: Mon Jan 31, 2011 4:49 pm
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For Christmas, I bought some of the last few Stratos 4 DVDs from Amazon and some other places. I only opened the 3rd volume over the weekend, and saw he claw hub was damaged and the DVD had shifted and gotten scratched. I went through Amazon's returns policy, finding a nearby UPS drop-off store. It was closed on Sunday, the 30th, but Amazon stated the returns window "went through January 31st." "Thank goodness," I thought. "That was close. I'll return it tomorrow after work."
Then I checked my order today and it said the "Return Window expired on January 31st." Ehhhh...well, lucky for them, now they'll be getting more business as I have to buy the same item over again.
This has taught me an important lesson though: Always open DVDs/BDs as soon as you get them, not when you actually watch them. Especially old ones.
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Blood-
 Bargain Hunter
Joined: 07 Mar 2009
Posts: 24191
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Posted: Mon Jan 31, 2011 4:55 pm
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Are you sure you are too late? Does the return window expire at 12:00 am on Jan. 31st or at some other time (like 11:59 pm, for example)? Also, just out of curiosity how long is the window open?
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Takeyo
Joined: 25 Mar 2008
Posts: 736
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Posted: Mon Jan 31, 2011 5:25 pm
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| einhorn303 wrote: | | This has taught me an important lesson though: Always open DVDs/BDs as soon as you get them, not when you actually watch them. Especially old ones. |
This. It's been my experience that anime DVDs are more likely to be damaged than bigger titles (cheaper, lower quality replicators, maybe?), so I always check discs as soon as I get them. Multi-disc sets are the worst, since even if there's a problem with only one disc (that I didn't/couldn't see) I have to return the whole set.
And, yeah, you might email customer service just in case. Seems like sometimes, the return date isn't so much a hard deadline as a, "we reserve the right to not exchange the item past date X," precaution.
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varmintx
Joined: 31 Jul 2006
Posts: 1236
Location: Covington, KY
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Posted: Mon Jan 31, 2011 7:07 pm
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| einhorn303 wrote: | | This has taught me an important lesson though: Always open DVDs/BDs as soon as you get them, not when you actually watch them. Especially old ones. |
And, don't just check for scratches, actually pop the disc and make sure it plays. I got the Bourne blu-ray box set and despite not having any physical damage and no problems with the other two films, Supremacy simply wouldn't load.
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ikillchicken
Joined: 12 Feb 2007
Posts: 7272
Location: Vancouver
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Posted: Mon Jan 31, 2011 7:08 pm
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Try emailing them. I had a DVD from them not work a while back. It had taken me a couple months to get around to watching it so I was way over the deadline. I just explained it to them and they still sent me a replacement.
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