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Voices of a Distant Star recall
posted on by Jonathan Mays
Another disc replacement program...
From Janice Williams of ADV Films:
The original Voices of a Distant Star disc failed to include the Japanese voice track of creator Makoto Shinkai and his finacee.
Williams has also stated that fixed discs will be available in retail stores, but there is no timetable for their release, and no changes will be made to the packaging.
We have identified and corrected the problem with the alternate Japanese track on The voices of a distant star release. If you have a Voices of a Distant Star disc you would like to replace, follow these instructions.
Email ADV Customer Service at "returns @ advfilms.com". Use of this email address, rather than the normal Customer Service email address, will speed your claim. Include your name, email and shipping address.
You will be sent a form letter to complete and a pre-addressed, pre-paid shipping envelope via UPS.
Complete the form letter; put the form letter and your Voices of a Distant Star disc in the envelope; and drop it in the nearest UPS shipping box.
As soon as ADV receives the old disc, a corrected disc will be shipped to you.
Please be sure to complete the form fully, carefully and legibly to hasten the return process.
The original Voices of a Distant Star disc failed to include the Japanese voice track of creator Makoto Shinkai and his finacee.
Williams has also stated that fixed discs will be available in retail stores, but there is no timetable for their release, and no changes will be made to the packaging.
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